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We take pride in the quality, fit and feel of our goods and we want you to be pleased with your purchase

If for any reason you are not happy, you can return any item within 14 days of receipt. As long as the goods are unused and in their original condition, we will be happy to exchange your goods and send out replacement items or refund the purchase price

Please note that parcels being returned to us are your responsibility. No refund will be processed until we receive the goods and as such we encourage you to use a registered postal service and that you keep a certificate of postage

We will be disappointed if you have received a faulty item and happy to refund the postage costs, but please notify us of the fault within 14 days of receipt of goods

Important to note that refunds can only be made to the original credit card used to make the purchase. An item received as a gift can only be returned for an exchange or gift vouchers

This returns policy also applies to sale items

Please direct any further questions, not answered below, either by email to info@pkberry.com or feel free to give us a call on 020 8963 7440. We aim to answer all queries within 24 hours but please allow up to 3 working days


  • Please complete the returns form included with your original purchase
  • We recommend you use the original postage box to return the goods
  • Please apply the address label at the bottom of the form to the outside of the box, covering over the used label
  • Once we receive your parcel, please allow 5 working days to process your refund
  • When we have processed your parcel, we will send you a confirmation email, so please remember to include your email address on the returns form